A Differentiated Approach t o IT and Network support.
APPROACH
Concert Computing Is Based In Oxfordshire And Offers A Unique Approach To Computer And Network Support. If You Pay Someone To Fix Your Computer Problems, Where Is Their Incentive To Make Sure You Don't Have Any Problems? Concert Charge One Standard Monthly Fee And If Any Problems Occur They Are Resolved At Concert’s Expense – Now There’s An Incentive. Using Remote Support, A Network Of Partners And A Dedicated Team You Get The Best Support At The Lowest Cost.
CONCEPT
We install a black box router to provide a secure link to our support centre.
We carry out an initial health check and get all systems up to date and stable.
We monitor your network, servers, and PCs 24 hours a day using advanced monitoring software.
When we see a problem developing or when you call us with an issue we join you remotely to resolve the issue there and then.
If you have a hardware failure or system issue that needs on site support we send an engineer to resolve the problem.
BENEFITS
- Professional Support
- Rapid Remote Response
- 24/7 Systems Monitoring
- Controlled Costs
- Award Winning, Experienced Team
- IT Strategy Guidance
SERVICES
- A 24 hour helpdesk
- Network monitoring
- Remote support
- On site support
- Remote data backup
Concert is registered with the UK Data Protection Agency and complies with the recommendations of the Directive on Privacy of Electronic communication.
We also act as a portal to a wide range of services, some provided by our own team and some through our network of partners – these include: web site design, network cabling, software training, & database development.
COSTS
Concert charge a flat monthly fee based purely on the number of PCs on contract support that month.
For example, office environment with ten PC's/Laptops and local server only costs £30 / PC / Month for complete peace of mind.
This fee covers:
- Help-desk calls.
- Remote assistance.
- On site hardware maintenance / repairs and replacements.
- Remote data backup.
- Regular IT strategy meetings.
This makes budgeting a doddle as we protect you from any surprise IT costs typically associated with a break fix approach. You can scale with ease ensuing that your tech support costs always stay inline with your business growth.
You can flex the number of PCs supported with a months notice, ensuring you don't pay to support PCs you are not using.
Customers
We chose Concert because of ease of use, focus to customer service and the overall experience.
Gareth Richardson
Customer
We chose Concert due to the ability to quickly on-board our acquisitions from different legacy products into something that was state of the art.
Melissa Stone
Customer
I’d like to show my appreciation for Concert on the professionalism and support we received from their company.. They are always there when we need them. They are Fast, Efficient and a reliable company. We will continue using them for any future projects.
Adam Hill
Customer
Company Information
info@concertcomputing.com
07401 090074
Working hours
Monday: 8am - 5pm
Tuesday: 8am - 5pm
Wednesday: 8am - 5pm
Thursday: 8am - 5pm
Friday: 8am - 5pm
Sat-Sun: Off
Concert Computing Limited
A company registered in England and Wales with company number 04670210, whose registered office address is 5 South Parade, Summertown, Oxford, OX2 7JL